Viewing the audit log for changes (with img-border)

What plan?

Fastpath: Admin Center > Account > Audit log > Audit log

The audit log shows various changes in your Zendesk since the account was created. It saves a record of these changes indefinitely, and you can view the entire change history. You can view the audit log in Admin Center, or via the Support API

Filtering the audit log

The audit log can be filtered by data, actor, or type.

To filter the audit log

1. In Admin Center, click Account in the sidebar, then select Audit log > Audit log.
2. Click the Time column to sort the entries by date.
3. To filter the entries, click Filter, and then add your filter criteria. Click Start date and End date to set a date range, enter a name in the Actor field to filter by the people or system responsible for the activities, or select one or more Type of activity.

   By default, the filter date range is set to the last 12 weeks.

   
4. Click Apply filters.

Exporting the audit log

When necessary, you can export a CSV formatted copy of the audit log. If you filter the list before starting the export, the CSV file is also filtered this way. The exported copy is emailed to your primary Zendesk email address.

To export a copy of the audit log

1. In Admin Center, click Account in the sidebar, then select Audit log > Audit log.
2. Filter the audit log as needed.
3. Click Email CSV.

Test

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